In an embodiment, integrated access to the collections and recovery process, including, for example, real estate loan-related aspects, is provided through a single GUI (graphical user interface) on a single workstation. Data and functions from incompatible legacy systems supported by different parties are integrated, such that collections and recovery representatives can access the systems, including mortgage servicing systems, through a single browser-based GUI that may be provided on a desktop access device. Additions and deletions of prior systems and functions may be facilitated through API' s, pre-processors, and other functionality. An automated decision engine also may be utilized. Disclosed embodiments may be useful for the financial industry, including banking institutions and other lenders, as well as for entities that interact with the financial industry.