Exemplary embodiments of the present disclosure are directed towards a method and platform for receiving customer requirements and providing services to a customer in a real estate ecosystem. The method includes enabling a customer to initially contact a predetermined communication number of a real estate service providing platform to provide a required personal credentials and personalized real estate based requirements, conducting a customized search based on the personalized real estate based requirements received from the user for transmitting a set of initial search results assigned with a text code to a contact number of a portable computing device provided by the customer, enabling the customer to transmit a search query using the text code assigned to for dynamically receiving refined search results associated with a text code from the real estate service providing platform and providing a feedback to the real estate service providing platform for the received search results by transmitting a feedback message comprising service rating representations.